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Vogelhuber, Scheelen - What people really want

                       For your orientation, here are the drivers and their respective
                       dimensions.



























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                          Figure 7: The six motivators and the twelve dimensions


                   Let's assume you are meeting a person, such as a customer in a
                   sales meeting, a new employee, an applicant for the first time -
                   so you don't know the person. Now proceed as follows:







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