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Vogelhuber, Scheelen - What people really want

                   But that's not all: Recently, a trainer friend of ours advised us:
                   "If you want to captivate your readers right from the start, get in
                   with a colorful inspirational image. Explain with bright colors and
                   motivating  language  images  what  great  implementation
                   successes  can  be  achieved  if  you  succeed  in  addressing  each
                   person on their individual channel." - You can imagine what this
                   trainer would think of that dryly factual ZDF introduction....


                   Learning to read people: Success
                   factor Knowledge of human nature


                   You can see what we are getting at: If you have a method for
                   recognizing  who  you  are  dealing  with,  you  can  meet  people
                   exactly  where  they  are.  If  you  know  why  people  are  the  way
                   they are and why they react the way they do, you can adjust
                   your  communicative  behavior  accordingly.  And  you  can
                   choose a book introduction that captivates the reader.

                     Our  experience  is  that  those  who  can  assess  themselves
                     and  who  are  also  able  to  read  and  assess  other  people,
                     i.e.  who  have  self-knowledge  and  knowledge  of  people,
                     increase their communicative competence.

                   Of course, in a book it is difficult to respond to the individual
                   reader  and  to  address  his  or  her  particular  world  of
                   imagination.  Especially  since  we  hope  that  our  book  will  be
                   read  by  as  many  different  people  as  possible.  However,  in
                   discussions   and   dialogs   with   customers,   employees,
                   managers, and recruiters, there are tremendous advantages if
                   you have a method or a model with which you can





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