Page 156 - Essentials of Human Communication

Everyday Conversations 135

5. Immediacy is the creation of closeness, a sense of together- 1. I understand that conversation occurs in stages
ness, between speaker and listener. and that each stage serves a different function.
2. I follow the principles of turn-taking in conversa-
everyday Conversations tion, giving appropriate speaker and listener cues
6. Small talk is pervasive, noncontroversial, and often serves and responding to the cues of others.
as a polite way of introducing yourself or a topic. 3. I engage in dialogic rather than monologic con-
7. Apologies are expressions of regret or sorrow for having versation.
done what you did or for what happened. 4. I adjust my immediacy cues as appropriate to the
8. A compliment is a message of praise, flattery, or congratu- conversation and the relationship.
lations and often enables you to interact with positiveness 5. I can engage in small talk in a variety of situations
and immediacy. with comfort and ease.
Consider your competence in using the skills of effective 6. I can formulate effective apologies and can use
interpersonal communication and conversation. Place a check them appropriately in interpersonal interactions.
mark next to those skills you want to work on most. 7. I can extend and receive a compliment graciously.

key Word Quiz

The language of interpersonal 1. Genuine two-way interaction.
Communication and Conversation 2. Expression of regret
3. Signals indicating your reluctance to assume the role of
Match the terms about interpersonal communication and speaker.
conversation with their definitions. Record the number of the
definition next to the appropriate term. 4. A form of flattery, an expression of positiveness.
a. phatic communication (122) 5. A type of listener cue that says “I’m listening.”
b. turn-maintaining cues (124) 6. Communication in which one person speaks and the
other listens.
c. dialogue (125) 7. Defined most clearly by its noncontroversial nature.
d. immediacy (126) 8. Signals that indicate that the speaker wishes to continue
e. apology (132) speaking.
f. turn-denying cues (124) 9. The quality of togetherness, of oneness, that joins speaker
g. monologue (126) and listener.
h. compliment (133) 10. Messages that open the channels of communication.
i. small talk (131) These ten terms and additional terms used in this chapter
j. back-channeling cues (124) can be found in the glossary.

Study and Review the Flashcards at MyCommunicationLab Answers: a. 10 b. 3 c. 1 d. 9 e. 2 f. 8 g. 6 h. 4 i. 7 j. 5

MyCommunicationLab

Throughout this chapter, there are icons in the margin that highlight media content for selected
topics. Go to MyCommunicationlab for additional information on conversation. Here you’ll find
flashcards to help you learn the jargon of communication, videos that illustrate a variety of
concepts, additional exercises, and discussions to help you continue your study of interpersonal
communication and especially conversation.