Page 89 - Essentials of Human Communication

68 Chapter 3 Listening in Human Communication

key Word Quiz

the Language of Listening 3. The tendency to integrate and interpret what you hear or
think you hear in terms of your own expectations and bi-
Match the terms about listening with their definitions. Record ases.
the number of the definition next to the appropriate term. 4. A process of sending back to the speaker what you think
a. active listening (63) the speaker meant.
b. paraphrasing (63) 5. Restating what another says but in your own words.
c. situational listening (58) 6. An approach to listening in which effective listening style
d. disclaiming (52) depends on the specifics of the communication.
e. listening (51) 7. A five-step process consisting of receiving, understand-
f. assimilation (60) ing, remembering, evaluating, and responding.
g. backchanneling cues (54) 8. Listening responses that let the speaker know that you’re
paying attention.
h. memory (52) 9. Listening to what a person is feeling as well as to what the
i. I-messages (54) person is thinking.
j. empathic listening (58) 10. Messages in which you take responsibility for your thoughts
1. The process of asking the listener to receive your message and actions rather than attributing these to others.
without prejudice, to give you a fair hearing. These ten terms and additional terms used in this chapter
2. A reconstructive rather than a reproductive process. can be found in the glossary.

Study and Review the Flashcards at MyCommunicationLab Answers: a. 4 b. 5 c. 6 d. 1 e. 7 f. 3 g. 8 h. 2 i. 10 j. 9

MyCommunicationLab

Throughout this chapter, there are icons in the margin that highlight media content for selected
topics. Go to MycommunicationLab for additional information on listening in human communi-
cation. Here you’ll find flashcards to help you learn the jargon of communication, videos that
illustrate a variety of concepts, additional exercises, and discussions to help you continue your
study of the skills of effective listening.