Page 296 - Introduction to Business

270 PART 2 Managing Business Behavior
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Take this sample test to gauge your comprehension of chapter material. You can check your answers at the
back of the book.
True/False Questions
Please indicate if the following statements are true or
false:
1. Understanding what motivation is may be
of great interest to a psychologist, but it is
of little use in the real business world.
2. Frederick Taylor believed that there was
one best way to get a job done because
factory work could be broken up into its
logical components, and the most efficient
way of getting the job done could be
figured out.
3. The Hawthorne Studies proved that better
lighting in factories motivated employees to
perform better.
4. Theory Z combines the best practices of
Theory X and Theory Y.
5. Contemporary motivation theories take
into consideration the realities of the
present-day work environment to better
understand employee motivation.
6. Peter Drucker believed strongly that a firm’s
management must be driven by a set of
corporate objectives if it is to succeed, and
this led to the MBO concept.
7. Management’s primary objective in job
enrichment and job redesign programs is to
make existing jobs more complex so that
employees remain alert at work.
8. Work-life programs are designed in such a
way that they facilitate employees to work
for life.
9. On the basis of the FT/PwC World’s Most
Respected Companies Report, one could
argue that behind every great company
there is a respected leader.
10. Employees prefer the autocratic style of
leadership because they can receive quick
responses to their problems.
Multiple-Choice Questions
Choose the best answer.
1. Motivating employees is a high-priority
issue, especially in private firms, for all the
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following reasons except
a. employees are the greatest source of
competitive advantage among compa-
nies and countries.
b. employee job satisfaction and welfare are
crucial to retaining productive employees.
c. employees seem to get motivated when
they are provided with certain incentives.
d. a major corporate goal is to enhance
profits, which can be achieved with the
help of motivated workers.
e. human capital, land, natural resources,
and capital are all equally important.
2. Which of the following statements is not
true of Frederick Taylor’s scientific manage-
ment theory?
a. Employees are interested only in making
money.
b. There is only one best way of getting any
job done and that way can and needs to
be identified.
c. Specialization of labor is important in
scientific management.
d. The ultimate goal of scientific manage-
ment is to maximize productivity and
corporate profits.
e. Cooperation should be promoted
between managers and workers.
3. Which of the following statements is not
true in Maslow’s hierarchy of needs?
a. Employees have some basic needs that
must be satisfied before they can be
motivated to perform better and be
rewarded.
b. Some of the basic needs are membership
in social and professional clubs.
c. Physiological needs must be satisfied first.
d. Self-actualization is the drive to realize
one’s full potential.
e. Health insurance is one way to help
meet employees’ safety needs.
4. In Herzberg’s motivation-hygiene theory,
a. employee satisfaction and dissatisfaction
are part of the same spectrum.
b. motivation factors are as important as
hygiene factors.