Page 610 - Introduction to Business

584 PART 6 Managing Business Operations, Management Information Systems, and the Digital Enterprise

pliers, to our personnel, to customers. After being here, I don’t think that I could
handle a job that deals in intangibles like debits and credits.” 10
There are several career paths for manufacturing and service operations, differ-
entiating between line and staff positions. Line positions have direct responsibility
for producing the product. Staff positions provide support to line positions. The
titles below are only suggestive.
Operations Management Careers in Manufacturing—Line
• Corporate Vice President of Manufacturing
• Divisional Manager of Production
• Plant Manager
• Vice President of Materials Management
• Project Manager
Operations Management Careers in Manufacturing—Staff
• Director of Quality
• Materials Manager
• Production Scheduler
• Performance Improvement Manager
• Project Manager/Consultant (internal or external)
• Purchasing Agent
Operations Management Careers in Services—Line
• Corporate Vice President of Operations
• Divisional Manager of Operations
• Administrative Head
• Department Supervisor
• Facilities Manager
• Branch or Store Manager
Operations Management Careers in Services—Staff
• Quality Supervisor
• Materials Manager
• Staff Scheduler
• Performance Improvement Manager
• Project Manager/Consultant (internal or external)
• Purchasing Agent 11
The following are samples of specific job descriptions:

Plant manager. Division of Fortune 100 company seeks plant manager for
plant located in the upper Hudson Valley area. This plant manufactures
loading dock equipment for commercial markets. The candidate must be
experienced in plant management, including expertise in production
planning, purchasing, and inventory management.
Quality manager. Several openings exist in our small package processing facil-
ities in the Northeast, Florida, and Southern California for quality managers.
These highly visible positions require extensive use of statistical tools to
monitor all aspects of service timeliness and workload measurement.
Process improvement consultant. An expanding consulting firm is seeking
consultants to design and implement lean production and cycle time
reduction plans in both service and manufacturing processes. Our firm is
currently working with an international bank to improve its back office
operations as well as with several manufacturing firms. 12

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