Page 106 - Dedication

 Firstly, we are afraid that we are not responsible for …. .
 Secondly, ………….. .
 Thirdly, ………….. .

d- Offer compensation when necessary:

Compensation can be offered to the customer by giving for
instance, a discount on the forthcoming holiday/hotel/airline
booking booking, upgrading, a free service, etc.

e- Close with a formal salutation.
f- Proofread the letter.
Examples of business letters of complaints:

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