Page 111 - Dedication

 The reply:
Sunset Tours

Travel Experiences to Remember
To: Mr. Alan Johns
14th Big Ben Street, London, UK.
+44*******
26th of October, 2021

Dear Mr. Johns,
Re: Complaint
Thank you for your letter of the 25th of October, regarding your recent holiday with
Sunset Tours. I was worry to hear that you were disappointed with some of the
flight's arrangements and transfers, and I apologise unreservedly for the
inconvenience you experienced.
I have looked into your complaint in details and you may be interested in reading
the following explanation. The problems with the flight were due to circumstances
beyond our control. Unfortunately, at the day of your departure, the airline
experienced serious technical problems in two of its charter aeroplanes. This had to
be substituted with alternatives, which were not up to the same standards. I am sure
that you can understand the importance of ensuring that the aeroplane is safe.
I apologise for the fact that the airline's check-in staff and flight attendant were not
polite enough to you. I have noted your point about a company's representative at
the airport and I will discuss it in our forthcoming meeting.
As far as the arrangements for the transfer at your destination are concerned, I can
only assume that there was some misunderstanding, as I have been assured by our
representative at the resort that they were on duty throughout the day of your
arrival. The flight took longer hours than expected because of the mentioned
technical problems.

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