Page 113 - Dedication

(3) The letter:

From: Melanie Robert
10th Liberty Avenue, London

UK
+44*******
26th of August, 2021

To: Mr. Samuel Brown
Manager – British Air
19th Smith Street, London

UK
044*******

Dear Mr. Brown,
Subject: Complaint
I am writing to you to complain about the awful service I faced with your airline.
Last week, I came into the city centre's office of your famous airline company asking for a
ticket to Lyon – France. Unfortunately, no reservation clerk was paying me attention, so I
had to wait. After waiting for an hour and a half, one of the reservation clerks asked me to
have a seat in front of him, and began in answering my questions in a very silly way.
I kept my temper and asked him to book me ticket to Lyon. The horrible thing happened
when I arrived. When I got out of the aeroplane, I found myself in Paris. I was furious and I
had to take another domestic flight from Paris to Lyon.
Furthermore, I asked the reservation clerk to order a vegetarian meal for me, but when I
was on board the flight attendant told me that there were no previous orders for my required
meal. As I suffer form acrophobia, I asked for an aisle seat, but I was given a window seat.
It was really an appalling flight, and because of that I am not willing to travel with your
airline anymore.
I want an appropriate compensation for all these terrible troubles.

Melanie
Melanie Robert

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