Page 15 - E-Modul Penanganan Guest Laundry Hotel

Berikut contoh percakapan antara order taker dan tamu yang menginginkan jasa laundry:

Tekan tombol play untuk mendengarkan audio

Tabel 3. 1 Percakapan Order Taker dan Tamu

Order taker : Good morning. Order taker with Sarah. How may I help you?
[Selamat pagi. Order taker dengan Sarah. Ada yang bisa saya bantu?]
Customer : How much does it cost to get laundry done here?
[Berapakah harga untuk melaundry di sini?]
Order taker : Well, we have regular service,next day service, and express service. Laundry
prices can be seen on the laundry list in your room.
[Kami memiliki regular service, next day service, dan emergency service. Harga
laundry bisa dilihat pada laundry list di kamar anda.]
Customer : Alright. What’s the difference between the three services?
[Baik. Apa perbedaan dari ketiga layanan tersebut? ]
Order taker : The regular one is collected before 10. AM and returned on the same day. Next
day service is collected after 10 AM and will be returned the next day. Express
service is a service in a very short time between 1-3 hours with an additional cost
of 100% of the standard price.
[Regular service pakaian dikumpulkan sebelum jam 10 pagi dan dikembalikan
pada hari yang sama. Next day service pakaiannya diambil setelah jam 10 pagi
dan akan dikembalikan pada hari berikutnya. Express service yaitu pelayanan
dalam waktu yang sangat singkat antara 1-3 jam dengan penambahan biaya 100%
dari harga standar.]
Customer : Oh, I see. I will take the express service then.
[Oh, baiklah. Saya akan ambil express service kalau begitu.]
Order taker : Alright, may I know your name and your room number please?
[Baiklah. Boleh saya tahu nama dan nomor kamar anda?]
Customer : David, the room number is 325.
[David, nomor kamar 325.]
Order taker : Anything else Mr. David?
[Ada lagi Tuan David?
Customer : No, I think that all.
[Tidak, saya rasa sudah cukup.]
Order taker : Wait a moment Sir, I will contact valet service and take the laundry to your
room.
[Tunggu sebentar Tuan, saya akan menghubungi petugas valet dan mengambilkan
cucian ke kamar Anda.]
Customer : Yes, I will waiting.
[Iya, saya tunggu.]
Order taker : If you need something please call us by dial number 1 from your telephone.
[Jika anda memerlukan sesuatu hubungi kami dengan tekan nomor 1 di telepon
Anda.]
Customer : Thank you for your service.
[Terimakasih atas pelayanannya.]
Order taker : Your welcome and have a nice day.
[Terima kasih kembali dan semoga hari Anda menyenangkan.]
Sumber: Belajar bersama Mang dan Ming.com, (2021)

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