Page 17 - E-Modul Penanganan Guest Laundry Hotel

Berikut contoh percakapan yang terjadi antara valet dengan tamu:

Tekan tombol play untuk mendengarkan audio

Tabel 3. 2 Percakapan Valet dan Tamu Saat Pick Up Guest Laundry

Valet : Good morning. I am Eko from the hotel laundry. May I come
in?
[Selamat pagi. Saya Eko dari laundry hotel. Bolehkah saya
masuk?]
Customer : Yes, please do.
[Iya, silahkan.]
Valet : Thank you, sir. Do you have any laundry to do now, Mr. Peter?
[Terimakasih, bu. Apakah sekarang Anda punya laundry, Pak
Peter?]
Customer : Yes, I have some. Wait a minute, please. It is in the bathroom.
[Iya. Saya ada laundry. Tunggu sebentar. Laundry nya ada di
kamar mandi.]
Valet : Alright.
[Baik.]
Customer : Here is my laundry.
[Ini laundrynya.]
Valet : Good. May I check your laundry first?
[Baiklah. Boleh saya cek dulu laundry nya?]
Customer : Sure, check it first.
[Boleh, cek dulu aja.]
Valet : So, you have four shirts, three t-shirts, a jacket, and two
trousers. That’s ten items in all. Is that correct, Sir?
[Jadi, Anda punya 3 kaos, 1 jaket, dan 2 celana panjang.
Totalnya ada 6 barang. Apakah benar, Pak?]
Customer : Yes.
[Iya.]
Valet : And there’s no damage to any of the items. Do you have any
further instructions for your laundry, Sir?
[Dan tidak ada kerusakan di barang-barangnya. Apa Anda
punya instruksi tambahan untuk laundry Anda, Pak?]
Customer : Well, can I ask for dry-cleaning? Because I have to wear them
in the morning. Also, be careful with the jacket as the fabric is
very fragile.
[Bisakah saya pesan cuci kering? Karena saya harus pakai itu
besok pagi. Dan juga, hati-hati dengan jaketnya, soalnya
bahannya mudah rusak.]
Valet : Noted. It seems you need the clothes quickly. Well, in that case,
I’d recommend the express service. If you order express service,
you’ll get your clothes back by two hour.
[Baiklah. Kelihatannya Anda butuh pakaiannya cepat selesai.
Kalau begitu, saya merekomendasikan layanan ekspres. Kalau
Anda order layanan ekspress, pakaian Anda selesai dalam dua
jam.]

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