Page 16 - PowerPoint Presentation

Designate your in-house “Hotel Contact

- GRS Champion”

We will need for you to select a primary point of contact, a Hotel Contact so-to-
speak, for the duration of the migration preparation and Beta test periods. This
should be an individual who currently uses HOLIDEX Plus on a daily basis and
®
knows the system well.

SELECTION CHECKLIST

 Select the point of contact by XX/XX/17

 Introduction of Hotel Contact to BETA Team

 Scheduling of Progress Calls

Hotel Contact Skill Set: Hotel Contact Activities:
 Front Desk operations experience to  Act as primary hotel decision maker
facilitate testing GRS interactions with for Beta activities.
the property PMS.
 Be available from 10 pm. – 6 am. on
 Uses HOLIDEX Plus daily, understands the night of migration
®
®
functionality of HOLIDEX Plus.
 Ensure any defects, bugs or
 Knowledge of and the ability to verify anomalies discovered are reported to
hotel daily business processes involving the Testing Lead.
reservation management.
 Ensure any anomalies detected in
 Strong organizational and project business processes are reported to
management skills to ensure that the Implementation Lead.
required activities are completed.
 Communicate daily with the
Implementation Lead prior to “GO-
Live”.

 Communicate regularly with the Hotel
Advocate on-site during Alpha.

© 2016 IHG 16
R Restricted information intended for IHG colleagues, NOT external vendors