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Departments. The voucher receipt is to be returned to the Administrative
Assistant for documentation purposes. Beck taxi vouchers are only to be used
with Beck Taxis and not another taxi company.
6. After 2200 hrs, you can enter TGH/TWH through any main door by swiping your
badge. Enter PMH either through the Murray Street entrance or through the
University Avenue entrance by swiping your hospital badge. If you cannot get in
to PM, use intercom to contact security, show your identification and enter.
7. When making phone calls to other sites, use respective prefixes before a four-
digit number: TGH – 14, TWH – 13, PMH – 16. E.g.: telephone number for PMH
is 16-4460, at TGH, the number is 14-4055. For TRI use the full #, i.e. 416-597-
3422, ext.
8. The on-call person carries a pager (416) 719-1234. If the on-call pager becomes
disabled during the time you are on-call, please bring it to or call the
switchboard/pager office at TGH NU G-124.
9. The on-call person is part of the Code Blue fan out at TWH and TGH. The on-
call person attends all Code Blue calls in order to offer support to families,
significant others, staff and other patients. There is a Code Blue test every day at
1000 and 2200 hrs, which requires a call back to switchboard at TGH and TWH.
10. If a patient or family requests a Roman Catholic Priest, refer to policy for Roman
Catholic Priest.
11. For consultation around organ and tissue donation, please call Trillium Gift of Life
Network at (416) 363-4438.
12. In the case where a code is called that requires a fan out at night or on the
weekend, the on-call person is responsible for contacting the department
manager who will then initiate a fan out.
13. The on-call person is meant to attend to requests for spiritual care that come
through the on-call pager.
14. In cases where the on-call shift is so busy that not all of the requests are dealt
with during the shift, the most urgent are attended to and any remaining would be
handed off to the next on-call person.
15. If the on-call person is paged, responds to the page and the patient/ family
member is not available (i.e. sleeping, left the unit etc.), the on-call person
instructs the staff on the Unit to make a fresh request by paging again if care is
still required. The on-call person would not keep following up nor would she/he
hand off the case to the next person on-call.
16. Sometimes it is apparent that a patient requires ongoing care but is not on a unit
where a Spiritual Care Practitioner is assigned. Other times it is apparent that the
same individual has the on-call paged repeatedly. ALL of these cases should be
directed to the Practice Leader, in order to determine who, if any of the team
should be assigned to follow the patient regularly. The case may come back to
whoever initially saw the patient but ongoing cases in non-assigned areas are
determined by the Practice Leader.
17. The Evening or Weekend on-call person is not meant to be dealing with routine
spiritual care referrals which staff or residents were unable to attend to during
business hours unless asked to do so by the Practice Leader.

This material has been prepared solely for use at University Health Network (UHN). UHN accepts no responsibility for use of this material
by any person or organization not associated with UHN. No part of this document may be reproduced in any form for publication without
permission of UHN. A printed copy of this document may not reflect the current, electronic version on the UHN Intranet.
Policy Number 1-20-010 Original Date 09/99
Section Spiritual Care Services Revision Date(s) 05/2018
Issued By Spiritual Care Review Date 05/2020
Approved By Page 2 of 3