Page 17 - Process Book Abdul Raffai Waqar

RESEARCH PHASE

Literature Review & Analysis Ch 02

Air Travel Interactions Existing Organisation and Travel Assist Methods

Findings and Conclusion Pre-Travel Health Clinics Findings and Conclusion

The overall air travel interactions Pre-Travel health clinics guide travellers about the travel Luggage tracking applications can help give a sense of

before, during and after travel are process, but they might not be as effective. Travellers who security by tracking your luggage location in real-time.
compiled and listed below. Most are afraid of travelling refer to physicians for advice and Mobile apps of airlines such as Delta and United Airlines

travellers go through these counselling, but they often fail to provide sufficient allow passengers to track their luggage location from

interactions and have varying guidance (Mcintosh, Power and Reed, 1996). These clinics check-in to destination along with GPS-powered tracking

responses to each of them. An also provide vaccines and prophylactics amongst other devices which can be used to track bags with an app
understanding of these interactions travel-related preventative measures (Wieten, 2014). This (Peterson and Doyle, 2020). Hence, these apps can improve

helped guide the next stages by presents the gap in the success of these consultation the quality of their journey and an understanding of these

identifying potential stressors and clinics which can be improved by broader guidance topics methods can help identify how other interactions can be

gaps in existing solutions. implemented in the design solution of this project. improved through a solution designed in this project.

All these interactions are an Seat Selection Assistance Travel Agents

important part of a traveller’s Applications and websites designed to assist travellers in Travel agents can assist in making travel arrangements

journey. Therefore, these were making an informed seat selection on their journey can which is helpful but often miscommunications can lead to
carefully considered to guide the help reduce stress during travel. SeatGuru is one such inconveniences. It is advisable to be specific with travel

qualitative and quantitative website which functions by highlighting seats with their instructions to avoid mishaps (Waisberg, 2012). Therefore,

research, significantly contributing desirability (Peterson and Doyle, 2020) by comparing travel agents can potentially improve the experience of

to the creation of the final design legroom, chair width and power sockets of seats across travel while often lacking clear communication, which is an
solution to improve the experience hundreds of aircraft from different airlines (Director, 2013). opportunity area that can be explored as part of this

during these travel interactions. Therefore, applications like SeatGuru can help travellers project.

make smarter decisions about seat bookings.

Research & Design Project | Research Phase