Page 6 - DDS Newsletter The Scoop August 2017
P. 6
Covington CSC
“You Can Find Bigger, but You Can’t Find Better!”
Kamiya Woods Assistant Manager
Assistant Manager Kamiya Woods To say Kamiya Woods loves working at
the Covington CSC is an understatement!
Chavon White gets extra points for catching up on the This Covington native transferred to the
Commissioner’s Intranet Blog while things are slow! Help Desk at Headquarters after working
several years at her local CSC. Now she’s
back, because she loves the hometown
people and especially her CSC Team!
Kamiya tells of getting her permit and
then taking her road test at this center as
a teenager! Many of us at Headquarters
also have connections to this particular
CSC. It was the very first CSC to open in
2002 shortly after the Agency split from
the Department of Public Safety (DPS)
and located in Conyers!
The facility was old when the examiners
moved in 15 years ago – it was an
abandoned school equipped with a
gymnasium and ballfield. It isn’t the best
floorplan for optimal customer service.
Customers must help themselves to
clipboards and a ticket number before
waiting across the hall from the
examiners until their number is called.
Even with the challenges, this Team
knocks it out of the park with customer
service. In June, they had an average wait
time of 09:49 serving 99.80% of the
monthly 4,826 total customers in thirty
minutes or less!
Special hello to Sandra Hall who missed
our visit! We’ll catch you next time!
