Page 9 - final INTERACTIVE Final Learning Calendar 2019_Neat

INTERNAL CUSTOMER CENTRICITY

Proficiency: Basic
Target Audience: L4/L5/L6

Pre-requisite: N.A.
OVERVIEW:
In today’s workplace there are trade-offs related to information and resources
between employees of the same organization on a daily-basis; thus making everyone
your customer. To be successful one needs to build strong relationships with internal
customers. This session focusses on benefitting the self, department and organization
through enhanced internal customer centricity

LEARNING OBJECTIVES:
At the end of the module, the participants will be able to:
• Identify your internal customers and the benefits of internal customer centricity

• Align self to be enhance customer centricity
• Manage Self and Interactions for enhanced internal customer experience

• Strengthen the Leadership Behaviours of ‘Customer Centricity’ and ‘Motivating
Self & Others’
DURATION: 2 days

BATCH SIZE: 20-25 participants
LOCATION: Mumbai / TBD
METHODOLOGY: Highly interactive and application based learning experience,
supported through pre and post training engagement and evaluation
FACILITATOR(S): TBD
LINK FOR REGISTRATION: (… give the link)

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For Internal Circulation only