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staff. I tell them that they have to be clear, that they have to really communicate with each other. We
always try to make sure we have an open line of communication between all of us. For instance, today
we have one that has a software meeting, when our admin assistant goes to lunch I do the front desk
because I want to make sure we have it covered. Where I work we don't have the high level customer
interaction like we did at the City, where it was a large part of my job. We are the front line of our
industry, so we really try to make sure that people were helped quickly that staff was friendly, we
really try to make sure that we cover each other, if I hear the phone ringing I will pick it up and talk
about it and if the calls are being met, very rarely do I have people complain about not getting a call.
I've done everything I can to support them. We're very much about collaborating. That helps make a
good customer service and good staff for your customes.
Closing
9. Is there anything else you would like to add?
10. If out of the area – Are you willing to relocate?
Overall Comments:
