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administrative department and your approach to implementing change, if needed.

I'd say, one of the things that I am most proud of, we were printing out PowerPoint presentations
and all kinds of documentation for the commission. So when I started I implemented a year's worth
of projections. Now we can electronically get them those records. I started of by doing that. Step two
was that I transferred all of the commission to the iPad - so there is no need to print anything out for
the meetings. This year the City hosted the Global Climate Action Summit. At one of our press
conferences - the mayor said they wanted to switch over to an iPad system like the one I had
implemented. And we lent the mayor an iPad. I completely redid the commission website. For every
meeting there was an agenda - so there were at least four different pages you would have to go to to
get all of the information about one meeting, and I made it streamlined - so that you can get access
to all of the information and documents in one place.

7. Please describe the roles in which you have had a relationship with a board of directors, and what
your role was in those examples. Can you provide an example of when you have had to research a
regulatory item and present your findings to the Board?

The Commission of the Environment is a Board that oversees the Department. In my previous
position I worked for a Board. I would go back to the recommendation that I wrote for the Energy
Efficiency Committee. At the time, I was not an expert in energy efficiency, but came to be one. The
Board of Supervisors wanted a report - so this committee came together, I staffed the committee,
and I wrote a report. A lot of it was researching regulations, law in San Francisco. It was a very
difficult job, because I worked for the department, but these were private citizens. It required
political astuteness and research on my part. All of the recommendations went well, the citizens
were happy, and affirmed the voice of the department.

Communication, Collaboration, and Personnel Management

8. This position will interact with managers throughout the organization as well as partner
organizations and individuals in the community. How do you evaluate whether your department is
providing a good level of customer service? What do you feel are some of the challenges to
achieving a high level of customer service?

You know, that's a really good question. I am fundamentally all about efficiency, and making sure
that we behave in a way and have a product that the public would be proud of, and that we are who
the public wants., especially for an organization like the Vallejo District, because these are rate payer
funds. Many of the people who live in Vallejo are blue collar, my parents lived there. I have an
affinity for people who live there and respect forf the money they are paying. I believe that publiic
servants should work in the best interest of the public. When the public is really involved ina
process, people behave better. You will see me in this job and in a future job really facilitating the
process. We have had some contentious issues here at the commission that I have had to lead. I
made sure that everyone was treated fairly. The first thing is that people behave better in terms of
public comment. There are always things that people bring up that haven't been considered - and so
those are the most important things. Another thing that is really important - is with the public
comment process - you get stuck, and now matter how great the program is, if you haven' t executed
the comments and the records process correctly everything can get thrown out. When I first started
there were complaints about how the department was amdinistered. Since I started there haven't
been any complains.