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a check and then would ask for their stipend. Some of these Board members were receiving thousands
of dollars in stipends per month. The management did not want me to just stop that pracitce, but also
go back and ask them to reimburse us for the error that was made for the prior clerk. We ended up not
going that route. We ended up just stopping the practice that had been in place. It did require some
nuance and training.

Communication, Collaboration, and Personnel Management

8. This position will interact with managers throughout the organization as well as partner organizations
and individuals in the community. How do you evaluate whether your department is providing a good
level of customer service? What do you feel are some of the challenges to achieving a high level of
customer service?

There are a few different ways. I wore a lot of hats at RSVD. One of the things that we did there, is we
would ask people to let us know at the counter. They would ask for customers to send feedback once in
a while. More significantly we did use a communications firm to develop a community survey that we
distributed in different formats. We had a period of three months where we asked for different
formats. That way we were able to get really good feedbvack that was statistically sound.

Closing
9. Is there anything else you would like to add?

10. If out of the area – Are you willing to relocate?

Overall Comments: