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working plan and schedule that is helpful for keeping us all on track.

5. Please describe your experience with electronic filing systems as it pertains to this position.

City of Oakland used Granicus, net files, and some other filings that needed to be done for conflict of
interest. I am pretty familiar with records management systems. As I have moved up in my career I
have provided more oversight, but have gotten involved in records management. We have made sure
that any and all records can be viewed from our website.

6. Please describe your experience in evaluating technology and operational procedure utilized in an
administrative department and your approach to implementing change, if needed.

Change is a collaborative effort. Getting those key stakeholders to make sure they are on board with
the change I think is critical. The process of change can be intimidating, so making sure everyone has
clear expectations - that's key and important because we know what is going to change and how this is
going to help us. With the City of Walnut Creek, we had to change to onbase. Where before it was also
in one. Some other departments had used a different type of software. That was one change. Then at
the City of Okland we were exploring having the agendas available through phone in different offices.
We decided not to go with the software. Here at CVSD - I'm actually the project manager for a
software called casal? We do have Quikbooks, but have ventured into adopting a new software and
are in the process of implementation.

7. Please describe the roles in which you have had a relationship with a board of directors, and what
your role was in those examples. Can you provide an example of when you have had to research a
regulatory item and present your findings to the Board?

I worked very closely with the Chief Educational Officer, I was the secretary of the board, I would
participate in the meetings as well. With Walnut Creek we did a lot of research. After elections when
new Council members started they would always would have questions. For the City of Oakland I was
the Assistant City Clerk - probably because the City Clerk has been there for 13, 14 years she knew a lot
so the Council members would reach out to her and there were very minor things they would have me
research and present. I was always present.

Communication, Collaboration, and Personnel Management
8. This position will interact with managers throughout the organization as well as partner
organizations and individuals in the community. How do you evaluate whether your department is
providing a good level of customer service? What do you feel are some of the challenges to achieving
a high level of customer service?

Two times a year all of the departments get evaluated. They're pretty specific about whether we met
the deadline. Are we responsive within 24 hours, what was our quality. I think that has definitely
helped us to figure out specifically areas of focus to better serve our internal customers. I have found
that those have been helpful when I first started. Some of the challenges I would say are sometimes
there is miscommunication. Sometimes there are expectations that are not clear and are not the same.
Anytime that people communicate and people say something, I have found that it is very important to
have clear expectations and to clarify them. Externally I think that we also have surveys that customers
can fill out.