Page 14 - Marchetti Cafe Manual eBook April 2018

VENUE PRESENT A TION

The amount of care and detail with which your venue is presented tells guests a
great deal about a venue. It offers an insight as to what your guests may expect
from their experience. If a venue is untidy, guests may draw the conclusion that
it is unloved and uncared for, and that the food and service will reflect the same
disappointing level of care and attention. However if the venue is clean, tidy and

evidently well cared for, guests are optimistic and positive about their experience
from the moment they arrive.

Entrance ways must be immaculately presented at all times. The arcade walk
way may need to be swept at the beginning and end of each service.

Check and replace light globes as required.

Tables & chairs are to be straight with chairs neatly tucked in at all times.
Ensure tables are not wobbly. Adjust with table wedges, never use napkins or
cardboard to stabilise a table!

Dirty tables must be cleared, wiped clean and reset as quickly as possible
with urgency.

Glass doors, windows, mirrors & glass cabinets should be clean and
smudge free at all times.

Water station is to be fully stocked, free of unnecessary clutter and
immaculately clean at all times.

Menus must always be clean and looking beautiful. Check these before setting
tables or giving them to guests.

Lighting, music & air conditioning must be maintained at appropriate
levels at all times. It is the responsibility of all staff to notice if the music, lighting

or air con is not at an appropriate level and notify the manager immediately.

Planter boxes must be checked at the end of every service period to ensure

they are free of rubbish and any unlikely items that may be hidden.

Planter boxes should also be checked every morning prior to opening.

Although the upkeep of the plants may not be your responsibility, ensuring the
venue is in peak presentation at all time is. Plants should look green, lovely and
luscious at all times - not tired and dusty!

Ensure the daily / monthly cleaning procedures are actioned.

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