Page 65 - فن خدمة المطاعم

‫ثبد‬ٚ‫اٌّؾش‬ٚ ‫خ‬٠‫ ٔجزح ػٓ خذِبد الاغز‬:‫ي‬ٚ‫اٌفقً الا‬

Dessert ٍٞٛ‫اٌؾ‬

Aperitif ‫ثبد‬ٚ‫خ ٌٍّؾش‬١ٙ‫فبرؼ اٌؾ‬

A la Carte Menu ‫خ‬٠‫بس‬١‫لبئّخ اخز‬

Set Menu=Fixed Menu ‫لبئّخ صبثزخ‬

Modified Set Menu ‫خ‬٠‫بس‬١‫ائُ الاخز‬ٛ‫ٓ اٌم‬١‫لبئّخ ِؼذٌخ (رغّغ ث‬
‫اٌضبثزخ‬ٚ

Briefing ‫ ِقغش‬ِٝٛ٠ ‫اعزّبع‬

Logbook ‫خ‬١ِٛ١ٌ‫دفزش الاػّبي ا‬

Handling Complaints ‫اٌّؼبٍِخ ِغ ِؾبوً اٌؼّلاء‬

Tableware=Utensils (China, Glass, ‫اد اٌّبئذح‬ٚ‫أد‬
Silverware)

Linen (Table Cloth, Napkin, Milton, ‫بضبد‬١‫اٌج‬
Towels)

Furniture (Tables, Seats, Side Station, )ٝ‫ائذ – اٌىشاع‬ٌّٛ‫اصبس اٌّطؼُ (ا‬
Gueridon)

Pepper Mill ً‫طؾبٔخ اٌفٍف‬

Ice Machine ‫ٕخ فٕغ اٌضٍظ‬١‫ِبو‬

Food Tray َ‫ ٌخذِخ اٌطؼب‬ٝٔ‫ا‬ٛ‫ف‬

Beverage Tray ‫ثبد‬ٚ‫ ٌخذِخ اٌّؾش‬ٝٔ‫ا‬ٛ‫ف‬

Elegant service ‫مخ‬١ٔ‫خذِخ ا‬

Flambée=Flambage ٗ١‫فلاِج‬

Soiled Dishes ‫اطجبق ِزغخخ‬

Clockwise ‫ِغ ػمبسة اٌغبػخ‬

Atmosphere (Décor, Lighting, Music, َ‫ اٌؼب‬ٛ‫اٌغ‬
Staff Uniform, View)

Napkin Folding ‫ط‬ٛ‫ك اٌف‬١‫رطج‬

Pins Service = Platter = Russian ‫خ‬١‫ع‬ٚ‫اٌخذِخ اٌش‬

Service Plates ‫أطجبق اٌخذِخ‬

Waiter Friends (Pen, Captain Order, ‫ فزبؽخ‬-‫سدس‬ٚ‫ وبثزٓ ا‬-ٍُ‫زش (اٌم‬٠ٌٛ‫أفذلبء ا‬

Wine Opener, Match) )‫ذ‬٠‫ وجش‬-‫ز‬١‫إٌج‬

Toothpicks ْ‫خٍخ الاعٕب‬

Cutlery ‫اد اٌّبئذح‬ٚ‫أد‬

Knife Blades ٓ١‫ؽفشاد اٌغى‬

Pouring Water ‫فت اٌّبء‬

Bread Basket ‫ذ اٌخجض‬١‫ثبعى‬

Up-Selling ‫ؼبد‬١‫بدح اٌّج‬٠‫ص‬

Suggestive Selling ‫غ ثبلالزشاػ‬١‫اٌج‬

Soft drink dispensing machine ‫خ‬٠‫بٖ اٌغبص‬١ٌّ‫ٕخ خذِخ ا‬١‫ِبو‬

Equipment ‫شح‬١‫ضاد اٌىج‬١ٙ‫اٌزغ‬

Tools ‫شح‬١‫اد اٌقغ‬ٚ‫الاد‬

Cake fork ‫ه‬١‫وخ اٌى‬ٛ‫ؽ‬

Fish knife ‫ٕخ اٌغّه‬١‫عى‬

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