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IBSAR MANAGEMENT CONSULTING

TOTAL QUALITY MANAGEMENT

A core definition of total quality management (TQM) describes a management approach to long–term success
through customer satisfaction. In a TQM effort, all members of an organization participate in improving pro-
cesses, products, services, and the culture in which they work.
Total Quality Management (TQM) describes a management approach to long-term success through customer
satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, ser-
vices, and the culture in which they work.
Total quality management can be summarized as a management system for a customer-focused organization
that involves all employees in continual improvement. It uses strategy, data, and effective communications to
integrate the quality discipline into the culture and activities of the organization. Many of these concepts are
present in modern Quality Management Systems, the successor to TQM.

Who Should Attend: All Managers

Course Objectives:

• Explain What is Total Quality Management (TQM)
• Describe the Evolution of TQM
• Explain Concepts in TQM
• Explain What is Cost Benefit Analysis
• Explain the Principle of TQM Pyramid
• Explain Kano’s Five Types of Quality
• Explain Kinds of Measurements in TQM
• Explain the STINGER Principle
• Describe the Various Tools used in TQM
• Describe the Focus Areas of TQM
• Explain the Steps for the Quality Improvement Process
• Explain the Absolutes of Quality Improvement Process
• Explain the Implementation of TQM
• Explain Deming’s 14 Points to improve quality
• List the Benefits of TQM

Course Length: 5 days
Language: English; Arabic
Price: $xxxx

Ibsar Management Consulting & Training Phone: +966 54 505 5554 Beirut, Riyadh, Boston Email: nasr@ibsarmc.com
https://carepoint4.wixsite.com/ibsar