Page 109 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

REPORT 2017

GRI Standard Disclosure Page number or reference Omission External
assurance
GRI 101: Foundation 2016
GRI 102: General Disclosures 2017 (“core” option)
102-54 Claims of reporting About the Report (p. 102)
in accordance with This publication is the second Report by Goldair Handling, -
the GRI Standards as well as the first one to be drawn up in accordance
with the GRI Standards of the international organization
Global Reporting Initiative (GRI) at the Core level.
-
102-55 GRI content index GRI content index (p. 104)

102-56 External assurance Independent Practitioner's Limited Assurance Report -
for Goldair Handling S.A. (p. 116)

GRI Standard Disclosure Page number or reference Omission External
assurance

Material Topics
Customer service and customer satisfaction (corporate customers and passengers)
103-1 Explanation Message from the CEO (p. 6),
of the Material Topic 1.4. Vision, mission and values (p. 16),
and its Boundary 1.5. Business model and strategic priorities (p. 16)
GRI 103:
103-2 The Management 2.1. Our services (p. 28), 2.2. Assurance of Quality of
Management
Approach and its Service (p. 30), 2.3. Mutually beneficial relations with - -
Approach
components customers (p. 32)
2017
103-3 Evaluation of the Satisfaction Surveys (p. 32), Awards for Services
Management Approach Provided (p. 33), Complaint Management (p. 33)

Goldair Handling 2.3. Mutually beneficial relations with customers §
Indicators: Satisfaction Satisfaction Surveys (p. 32), Awards for Services
Surveys and Complaint Provided (p. 33), Complaint Management (p. 33)
Management
Socio-economic and environmental compliance

103-1 Explanation of the Message from the CEO (p. 6),
Material Topic and its 1.4. Vision, Mission and Values (p. 16),
Boundary 1.5. Business model and strategic priorities (p. 16)
GRI 103:
Management 103-2 The management 4.2. Corporate Governance (p. 54), 4.4. Transparency - -
Approach approach and its and Conflicts of Interest (p. 59), Exerpt from the
2017 components "Transparency Policy" (p. 62), Safety Policy (p. 62),
Environmental Policy (p. 88)

103-3 Evaluation of the 3.4. Goldair Handling's stakeholders (p. 42) §
Management Approach Communication with stakeholders (p. 43)

GRI 307: 307-1 Non-compliance The Company regularly monitors national
Environmental with environmental and community environmental legislation and
compliance laws and regulations complies with all legal and regulatory requirements. - -
No complaints were submitted in 2017 and no fines
were imposed regarding environmental matters.

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