Page 85 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

REPORT 2017

6.4. Additional benefits

In the context of the relations of trust and harmonious its people receive additional benefits. The Company offers a
collaboration with its people, Goldair Handling aims not only set of additional benefits, beyond those required by law, to all
to ensure fair and competitive wages, but also to ensure that employees, regardless of their position. Specifically:

Interest-
free financial
assistance Additional
leave in
the event of
serious and
extended
illnesses

Coverage
of costs, as
Private applicable,
insurance
for acquiring
professional
accreditation

6.5. Open and two-way communication

At Goldair Handling we encourage open, two-way, transparent facilities, behaviour and improvement ideas) are discussed
communication between employees and the Company’s extensively while ideas and proposals are exchanged, aiming
Management, as it encourages a culture of trust and mutual at the constant improvement of the workplace and the safety
respect, and helps to identify those areas in need of further of the workers.
improvement. Moreover, the communication channels used In 2017, 10 meetings were held with 20 participants.
in the Company provide the opportunity to express new Interactive meeting every 6 months, between Middle and
ideas and proposals, and even complaints that are promptly Senior Management
resolved. Internal communication channels include: Annual events for our people and their children
Base meetings with the Management Team, twice per month Two-year satisfaction survey and recording of ideas
One of the most important channels of communication of the Intranet
Company with our people is the meeting between the Senior Daily communication via emails
Management team with people from the company’s base, Regular communication via SMS: At Goldair Handling,
namely those who come in direct contact with passengers, important matters that concern the employees are
aircraft and cargo, regardless of experience or past service. communicated via text messages that allow, for the prompt
This meeting takes place twice per month, with the participation information of all colleagues, particularly those not working in
of the Company’s regional stations, via teleconference. The offices. As an indication, in 2017, 70 text messages were sent
matters that interest employees (employment, equipment and to 43,877 employees.

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