Page 81 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

REPORT 2017

Moreover, in the context of enhancing both professional and personal skills,
the Company carried out trainings during 2017 on:

Changes to taxation for legal and natural persons
Labour Legislation
Certified training on the standards for preparing Sustainable Development Reports

Evaluation of Performance and Skills Development
Communication and Feedback
Time Management
Project Management
Worksheets

ADDITIONAL TRAINING (%)

2016 2017
8%
14%
17% 13% 8%

8%
6%

8%
28%
52% 36%

GRI Standards GRI Standards
Customer service (Customer service excellence) Time and Project Management
Evaluation of performance and skills development Customer Excellence
Communication and feedback Communication and feedback
Legislation etc. Assertive Feedback
Legislation etc.

During 2017, 1,496 in-house and 78 outsourced seminars were held.

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