Page 82 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

6

Additionally, "On-the-job training" has been established at Goldair Handling, which went into pilot implementation in 2016 in
certain stations.
HOW DOES "ON THE JOB TRAINING" WORK IN PRACTICE?

It is a practical method of training which is based on the following 3 principles:

TRAIN COOPERATE PROVIDE
GUIDANCE

After employees succeed in the theory tests of the initial recruitment Moreover, several topics relevant to the Company’s scope
procedure, they are called upon to implement the theory in their are covered through the e-learning training system, which
day-to-day tasks. During the first days or weeks, depending on successfully supports the training needs of the stations.
the job, prior experience and knowledge of each employee, their New courses related to Security Awareness, Environmental
training continues, this time on a practical level, with the guidance Awareness and with the ALTEA Flight Management were
and supervision of an “on the job trainer”. Once the stipulated period realised during 2017, and the already existing courses
elapses and with the positive contribution of the “on the job trainer”, related to hazardous materials were updated. Also, for the
the employees are ready to autonomously take on their duties. If an first time within the year, an e-learning course was offered
employee does not receive a positive evaluation by the “on the job for the benefit of the Cargo department, which was based on
trainer”, he or she will have to repeat the theory training courses the revised and detailed Cargo Handling Manual corporate
from the start. “On the job trainers” are the in-house trainers, who procedures. The course has been divided into 3 categories:
have thorough knowledge of the competences and responsibilities Import, Export and Warehouse, in order to meet the
of each position and at least 5 years of experience. They are company’s needs. In addition to the e-learning application,
appointed by the trainings department to offer practical guidance this course may also be taught by an instructor in a class,
to their new colleagues and they have also gone through similar mainly for the newly-hired employees.
training themselves. The pool of in-house trainers expanded further
within 2017, now counting 22 trainers.

During 2017, 3,288 employees completed a total of 109,802 training hours.

DETAILED TRAINING DATA

2016 EMPLOYEE Total hours of training Average hours of training per employee by
employee category
HIERARCHICAL
LEVEL Men Women Total Men Women Total

Management 334.00 196.00 530.00 33.40 65.33 40.77

Office employees 14,984.20 30,997.30 45,981.50 36.73 37.99 37.57

Workers 21,881.20 3,350.00 25,231.20 22.30 15.37 21.04

Drivers 2,595.00 8.00 2,603.00 19.22 8.00 19.14

Operators 6,858.00 0.00 6,858.00 30.08 0.00 30.08

Total 46,652.40 34,551.30 81,204.10 26.48 33.29 29.00

82