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SECTION TWO QUIZ

❽ One of the best ways to prevent shoplifting is:
A. Great customer service
B. Hovering around the customer at all times
C. Always selling
D. Writing down each customer’s name and phone number

❾ While on a delivery, there’s an accident in the road ahead, and traffic starts piling up. You: (circle all
that apply) SECTION TWO QUIZ
A. Call your customer and let them know you may be later than expected.
B. Call the store and let them know that your schedule has been slightly altered.
C. Try to find a hole in traffic as fast as you can to make your delivery on time.
D. Get off the highway, even though there’s no off-ramp; everyone else is.
E. Jump out and offer assistance to the accident victims.

❿ You arrive for a delivery, and knock on the door. Someone answers and asks you to come on in, but
you’re not sure they’re over 18. You should:
A. Ask if they’re over 18, and if they can provide ID.
B. Not worry about it, they invited you in to make the delivery, so do it.
C. Tell them you’ll come back later, then immediately call you manager to inform them of your decision.
D. Leave immediately, and make another CAR go back for the delivery.

⓫ While on a service call, you realize that you’ve never repaired this particular washer before. What
would be a good idea to do now? (circle all that apply)
A. Call the store, and see if another coworker can walk you through some of the basics.
B. Open up the manual and see if there are any FAQs that might help you.
C. Just get the loaner from the truck, and take the broken one back to fix at the store.
D. Leave it there, and tell the customer you’ll be back to fix it later.

⓬ Some of the tools we use to protect our merchandise include: (circle all that apply)
A. Furniture pads and blankets
B. Sofa pads
C. Appliance pads
D. Straps
E. Bungie cords
F. Foam popcorn
G. Bubble wrap
H. Large rubber bands
I. Plastic shrink wrap

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