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Greet

Greet With A Smile
“Greet” is arguably one of the most important steps of the GASC customer experience.
It will often be the difference in the sale. You should strive to greet each customer when

they come into the store, or on the phone, as soon as you can. It's important that you
ask the customer's name and use it throughout the conversation. This will personalize
their experience. We want to greet a customer within 20 seconds in the store or within

the first three rings if they’re calling in. On the phone, you would use the current store
greeting and promotional information.

What’s your store’s current phone greeting? WELCOME & ORIENTATION / TRAINING ROADMAP

What is RAC’s current
example of the Greet Phase
promotion?

Coworker: Hi. Welcome to Rent-A-Center. I’m Lisa. How

can I help you today? Combine the current
Customer: Hi Lisa, I'm Michael. I’m just looking promotion into your greeting.

What might you say?
Coworker: No problem Michael. What do you think of
today.

this weather we are having?

Once again, your greeting lays the foundation for a good
Don't forget to introduce
experience at your store. Just because the customer has
yourself! T ell your customer your
opened the door, doesn’t mean they’re instantly ready to buy
name, and be sure to get theirs.
something. Many times, they are anxious or unsure of our
Everyone loves to hear their own
program, especially if this is their first time inside of a Rent-
name being used, especially when
A-Center store. It is important that the customers know
you're talking about their future
merchandise!
you are enthusiastic about helping them with their purchase.

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