Page 130 - Drive First Gear Complete - Web

Ask

Gaining Information

By now, if you have done things right, your What’s even more important than asking
customer feels assured of their decision questions? LISTENING to the answers.

to come to RAC today and you know what
shopper type they are. Now it’s time to ask Your customer may want a new TV, but
a few more questions and find out why they discovering why may change the size,

came in to see you today. quality, or price they’re interested in.
Asking the right questions, based on
the answers you hear, is what can make WELCOME & ORIENTATION / TRAINING ROADMAP

the difference between getting a new
When it comes to selling, customer or just getting a sales lead.

Knowledge is P ower! By asking
the right questions, you gain
more information to help match

the customer with the products

they really want or need. name and asking how you can help

Opportunity is calling!

The greatest thing about this
simple sales process is that you can
apply it to the sales floor or the phone.
When the phone rings, pick up in the
first 3 rings, if you can. Greet your
customer with your Rent-A-Center store
greeting, telling the customer your

them. Explain the products we carry that
have the features they’re looking for –
don’ t forget to explain the added value

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