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Qualifying Questions

You could ask tons of questions, so let’s look at this a little further, based on the major
types of products we carry: furniture, appliances, electronics, and computers. During this
phase, you'll use quaifying questions to help the customer get what they need.

Furniture
Focusing on physical aspects is a good start when it comes to furniture:
• Where will it be going?

• What size is the room?
• What do you have now?

• What things do you like or not like
about what you have now?

Size is important for most of our WELCOME & ORIENTATION / TRAINING ROADMAP
products, but especially for furniture.
A twin-sized bed is probably not what a

couple needs, and a full dining room can
handle more than a bistro-sized table. If a INTRODUCTION TO SALES / GASC METHODOLOGY / ASK / QUALIFYING QUESTIONS

particular couch won’t fit in a living room,
then it’s immediately not the right couch.

Write down three other great questions
to ask your customer to help them find the
perfect product?

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Having trouble? Here are some examples: What type of furniture do you have right now?
What do you like about it? What do you dislike? How big is the room you will be placing the
living room group in? Is there a certain color or style you’re trying to match? Do you have

small children? Do you have any pets? How many people live in your house?

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