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Electronics
Technology is becoming more and more an integral part of our customers’ lives. In

the ever-changing world of technology, we are bombarded with the “bigger is better”
mentality when it comes to televisions, tablets and stereo systems. At RAC, though,
we also know that “BETTER is better”. Your job is to find out which is important to the

customer—bigger, better or both! So what kinds of things would you need to know in
order to make sure they get the television, surround sound, or gaming system that is

best for them?

• What size TV are you looking for?

• Do you play a lot of video games?
• How big is the room this is going in?
• Are you buying a HDTV for the first

time, or will this be an upgrade of
what you currently have? WELCOME & ORIENTATION / TRAINING ROADMAP

• Do you have a preference
between Plasma, LCD, or LED?

Write down three more INTRODUCTION TO SALES / GASC METHODOLOGY / ASK / QUALIFYING QUESTIONS

questions to ask your
customer to find out if
the technology they

want is the technology
they need?

➊

➋

➌

Having troubles? Here are some examples: Do you need a blu-ray player? Do you watch a
lot of movies / sports? How much light is in your room? What was it about your last TV /

Sound system that you liked /didn’t like? What room will this be going in?

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