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More Qualifying Questions

Computers

As standard as computers seem to be these days—with massive amounts of
storage, quicker-than-lightning processing speeds, and graphics that make movies,
games and photos look amazing—there can still be significant differences. For

example, a college student might have different needs than a home-based
businessperson. The ability to create multiple user profiles

could help a customer whose entire family will be
using the computer at home. Here are several
good questions to ask your customer to learn

more about their computer needs:

• Do you need a desktop or a laptop? WELCOME & ORIENTATION / TRAINING ROADMAP

• What size screen/monitor do you need?
• How many people will be using this computer?
• What will this computer be used for? (Work?

Browsing the web? Home entertainment? Photo
editing?)

➊

➋

➌ a wireless connection at home? Will this live in one

Having T rouble? Here are some examples: Do you have

room or travel? Is this your first laptop, or are you

upgrading? Have you used a tablet before? Do you
download lots of pictures / movies / apps? Have you

used Apple products before? Do you want it to able

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