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SECTION FIVE QUIZ

CONGRATULATIONS

ON COMPLETING SECTION FIVE!

Now, let's see what you've learned. Complete the Section Five Quiz below.

❶ TRUE or FALSE? You called a customer who has a past-due account at work. You were placed on
hold and spoke with the customer’s supervisor, who asked you not to call the customer at work. Even
though this is the only phone number you have as a contact, you cannot call the customer at work
anymore.

❷ TRUE or FALSE? It is permissible to withhold servicing of a rental item until the customer has met the
renewal obligations.

❸ TRUE or FALSE? Even though you suspect that a customer is home, but ignoring your phone call, you
cannot let the phone ring excessively.

❹ TRUE or FALSE? If you are at the home of a customer with a past-due account and you hear someone
inside, but they will not come to the door, you are allowed to pound on the door until they answer.

❺ Which of the following items are required for field visits? (circle all that apply)
A. Field visit binder
B. Maps to customers’ homes
C. Vehicle inspection checklist
D. Copies of each customers’ identification
E. A printout of customer information (including payment history)

❻ TRUE or FALSE? You notice that a customer no longer lives at the address you are visiting, so it’s okay
to tell the neighbor about the customer’s account and ask if they know where they’ve moved to.

❼ TRUE or FALSE? A past-due customer has recently moved away. They call and inform you that they’ve
left their product at their previous address, instructing you to pick it up. When you arrive, you notice
the house is empty and the door is unlocked. Since the customer gave you permission to enter the
house, you can go in and retrieve the product.

Use this space to recap some of the things you learned in this section.

253
253 (1.) True (2.) False (3.) True (4.) False (5.) A,B,C, E (6.) False (7.) False ANSWERS:

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