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CUSTOMER'S ABILITY TO PAY RESPONDING TO OUR CUSTOMER'S NEEDS
In some instances, customers don't pay on time because of something WE have
done. These are usually things like service delays, overloading good customers, or not
taking the time to set up a new agreement properly.
Overloaded
Certainly, a customer doesn’t want to
Service Delays payment on time for 52 weeks. WELCOME & ORIENTATION / TRAINING ROADMAP
On-time renewals are our goal: just
pay for something that isn’t working.
because a customer can make a
Our customers expect us to follow
$24.99/week renewal payment on
up with service requests promptly
time for 104 weeks does NOT mean
and provide loaner products while
they can make a $49.99/week renewal
we service their merchandise. When
we don’t, they sometimes feel like
Because we understand the business,
it’s their right to NOT make payments
and we also know their pay schedules
until we make good on our promise.
and rates, our customers rely on us to
recognize when a burden is too much
for them to bear. ADVANCED ACCOUNT MANAGMENT / CUSTOMER PAYMENT PROBLEMS
Pay Schedule Conflict
Rental Agreement Setup We may have just completely
We may not have taken the overlooked or disregarded a
time to properly close the rental customer’s pay schedule. We
agreement with the customer should work with our customers
and they misunderstood their to find a payment plan that
obligations around making fits their needs, right when we
on-time renewal payments. make an agreement with them.
Learn more about
"Responding To
Our Customers"
on the next
page.
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