Page 255 - Drive First Gear Complete - Web
P. 255
firstgear Section6
training guide
Use this section tab to check each box next to the topic / activity after you complete it. You and
your store manager, franchise owner or franchise consultant must sign and date the tab at the
conclusion of each section. Good luck!
OBJECTIVES:
ADVANCED ACCOUNT MANAGMENT
o Identifying Customer Payment Problems WELCOME & ORIENTATION / TRAINING ROADMAP
o Telling A Customer No
o Building A Customer File FIELD VISITS / DRIVER'S SEAT PRACTICE / ON-TIME CUSTOMER PAYMENTS
DRIVER'S SEAT:
o Complete Customer Experience
o Past-Due Customer Payments
o Collection Calls
o On-Time Customer Payments
o Quiz & Review
Coworker Signature Date Manager Signature Date
PB 254
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Drive_First_Gear_vF2-0_Day6.indd 254 7/28/2015 10:24:10 AM
