Page 256 - Drive First Gear Complete - Web

ACCOUNT WELCOME & ORIENTATION / TRAINING ROADMAP

MANAGEMENT We’ve narrowed down
the reasons customers
pay late to just these

Identify and Solve Customer Payment Problems three:
1. The customer’s
Welcome back! behavior

You’ve learned quite a bit at your store, and in this section we'll delve deeper 2. The customer’s
into a very important aspect of your business: account management. ability to pay

Clearly, we would like to catch a payment issue before it becomes a problem,
but what causes customers to make late renewal payments in the first place? 3. Our responses to
List five reasons why customers might make late renewal payments: our customer’s
needs

➊

➋

➌

➍

➎

255 256
255

Drive_First_Gear_vF2-0_Day6.indd 255 7/28/2015 10:24:14 AM