Page 34 - Pengurusan Prestasi Nilai Teras POISE UM

4.0 Stakeholders and Clusters

The role of stakeholders is very important in the
effort to continuously enhance the university’s
excellence in education and service systems, as
stated in the UM Transformation Plan. Effective and
continuous involvement of stakeholders in giving
feedback is a key and relevant element that brings

benefits as well as success to the university.

The delivery and productivity 4.1 Determination of
systems of efficient, effective and
customer-driven services are the Stakeholders
deciding factors to the success Stakeholders or trustees are
of the university’s transformation. individuals who are involved
These systems also ensure that either directly or indirectly in an
quality services in research, organisation. Stakeholders may
teaching and learning are consist of two groups, namely
34 rendered. internal and external stakeholders.

Therefore, to ensure there is In the field of education such as
continuous improvement in quality Universities, internal stakeholders
services, a holistic performance are administrators, such as
assessment system, which University Top Management,
involves all stakeholders, needs to Senate members, Heads of PTj,
be implemented. academic staff, executive staff,
operational staff and students.
On the other hand, external
stakeholders consist of the
University Board of Directors
(LPU), UMMC Director, alumni,
suppliers, community, government
bodies, local or foreign private
agencies.