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مر جع،) اي س ووا الددح ال تي ت قدحه شرك الي يران للم ش فرين (ارا س حيدان ي،) بوير العلاق96(
.11 ص،سبق ذكره
(97) Venkatesh, B. and Nargundkar, R., Service Quality Perceptions of Domestic
Airline Consumers in India: An Empirical Study, XIMB Journal of
Management, Xavier Institute of Management, Bhubaneswar, India, 2006, pp.
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(98) Cunningham, L. et al., Cross-Cultural Perspectives of Service Quality and
Risk in Air Transportation, Op. Cit., p. 4.
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