Page 157 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

music while watching a big TV screen showing sports
channel only. The meal is being prepared in an open
showed kitchen. The customer can enjoy by using the
wireless internet connection. All branches offers dine in
and home delivery service. Figure ( 9 ) show Wessaya
average check.

Average Check L.E. 40
35
30 2004 2005 2006 2007 2008
25 Years
20
15
10

5
0

2003

Figure ( 9 ) Wessaya average check from 2003 till 2008

 Labor turnover is an important problem in Wessaya
chain which has a direct effect on quality, productivity
and cost. The main reasons for leaving the work were:

1. New job opportunities (40%)
2. Dishonesty and bad behavior (15%)
3. Difficulties with managers (11%)