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Quality and Food Safety Management in Food
Service Industry

Quality Assurance
Manager

Assistant Quality
Assurance Manager

Quality Assurance Quality Assurance
Controller Controller

Figure ( 12 ) Wessaya quality assurance department
organization chart

1. Assistant Quality Assurance Manager: conduct,
analyzing monthly internal quality assurance audit to
ensure level of compliance Q.S.C. on all stores, and
analyzing data to introduce non-conformance report to
quality assurance manager.

2. Quality Assurance Controller: control quality standards
specifications of raw products, and all supplies weather
from outside suppliers or internal suppliers, on all
company sites and locations.

 Quality policy in Wessaya chain is we are committed to:
1. Meeting and / or exceeding our customers expectations
2. Full service support to our customer
3. Aiming to achieve minimum defects in our products and

service