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Quality and Food Safety Management in Food
Service Industry
Table ( 6 ) Wessaya product complaints from Apr to Dec
2008
Product Ap Ma June July Agu Sep Oct Nov Des Total
y
Chicken 4 5 2 4 2 1 4 9 3 34
Meat 2 1 2 2 1 2 2 2 14
Bread 23 5
Spices 1 11 1 1 5
Fries 1 12
Pickles 2 1 11 2 7
Sauces 1 1 1 3
Vegetab 1 12
-les
Ice 1 1 2
cream
Pest 1 2 1 1 2 7
control
Total 9 10 11 7 6 6 11 14 7 81
The main call center product complaints from 1/1/2008
till 30/6/2008 (came from customers) are:
Table ( 7 ) Wessaya call center complaints from 1/1/2008 till
30/6/2008
Com- Order Order Order Driver Agent Total
plains accuracy quality delaying attitude attitude
F 27 14 17 1 4 63
% 42.9 22.2 27 1.6 6.3 100
Wessaya quality assurance department conduct monthly
internal quality assurance audit to exceed our customer's
satisfaction needs by boost and maintain our Q.S.C level
