Page 169 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

14.Surface sanitizer not available
15.Some staff not aware on OSH procedures, and personal

hygiene standards
16.Food safety forms not completed correctly

Quality
1. Quality forms not completed correctly
2. Quality notes focus on SOP's, Recipe, Bread and

Appearance in all items &salads &Fries

Service and hospitality
1. Customer are not greeted promptly with good eye

contact and smiling at all time
2. Name tag not available
3. Transaction ended without smile , and thank you ,

pleasant meal to the guest
4. Order in HD dispatched through (more than 10 Min –

15min ) from starting to packaging is finished
5. Motorbikes not in good condition
6. Wet-floor caution sign not used as appropriate
7. Frequent travel paths by manager in dinning room, talks

to guests not happen
8. Customer comments cards not available
9. Dine-in service time does exceed 10 Min ( 15min )