Page 171 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

2. Provide a positive reinforcement tool for quality
improvement

3. Pinpoint ways for increasing profits and fulfilling
customer needs

4. Provide regular, objective feedback from experienced
professionals

5. Help identify and reward outstanding employees
6. Enhance training programs
7. Build overall awareness of the importance of customer

relations

 Main non-compliances in mystery client evaluation are:
1. Service time in dine in and home delivery
2. Service steps in service line
3. Order quality (temperature and color)
4. General appearance and name tag
5. Communication with customers
6. Order accuracy and special requests
7. Overall cleanliness