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Quality and Food Safety Management in Food
Service Industry

 Managing Organizational Change
 Managing Teams

4. Performance Management
 The Performance Management Cycle
 Performance Appraisal Techniques
 Performance Management Mistakes
 Motivation Techniques

5. Training and Development Management
 Training Needs Analysis
 Methods of training Delivery
 Techniques for Evaluating Training Effectiveness

6. Strategic Management
 Strategy Levels
 Strategic Planning Techniques and Models
 Environmental Analysis
 Strategy Formulation and Implementation
 Strategy Integration and Control

7. Customer Relationship Management
 Customer Identification and Segmentation