Page 178 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

The following prototype could be suggested to be taken
into consideration in managing quality for food service
operation.

1. Establish an independent quality department reporting to
general manager including:

 Department mission related to company vision and
mission

 Department strategy based on company strategy and
objectives

 Department goals and key performance indicators
(monthly review by management)

2. Create a clear job description and performance appraisal
form for all staff in quality department

3. Develop quality policy which clearly demonstrated to
all level in company (top management support)

4. Establish quality control manual including:
 Food safety program
 Cleaning and sanitation program
 Pest control program