Page 179 - مراقبة_merged_Neat4فنادق ثان

Quality and Food Safety Management in Food
Service Industry

 Quality program (product - service)
 Occupational safety & health and security program

5. Establish standard and procedures including:
 Receiving and storage
 Raw Materials
 Final products
 Product non-conformance
 Internal operation (thawing- preparation- cooking-

packaging- service “dine in and home delivery”
 Pest control
 Cleaning and sanitation
 Maintaining environment
 Health and safety
 Customer complains

6. Monitor and measure including:
 Supplier performance
 Customer satisfaction
 Microbiology analysis
 Delivering quality in stores (internal and external

auditing and mystery client)
 Employee turnover