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Quality and Food Safety Management in Food
Service Industry
technical manager. The trend has been to make the quality
manager report directly to the general manager. A typical
organization chart is shown in figure ( 7 ).
General Manager
Marketing Quality Manufacture
Inspection Quality control Assurance Reliability
engineering engineering
Figure ( 7 ) Typical organization for quality- related activities
There are many quality records used in quality
department to organize work such as quality manual, audit
reports, training documents, work instructions, standard
operating procedures, complains records, corrective action
records, quality cost report, supplier performance records,
calibration forms, tests, inspection reports, specifications and
quality management review report.
