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Improvements

• Developed and implemented a monthly OPD specific Patient Survey, incorporating the existing OPD Family and
Friends Test to improve quality of patient feedback

Friends & Family Test: October and Outpatient

This report was generated on 14/11/17. The report has been filtered to show the responses
for “October and Outpatient”. Overall 566 respondents completed this questionnaire.

How likely are you to recommend our hospital to friends and family?
(FFT)

How likely are you to recommend our hospital to friends and family?
Neither
Extremely likely Extremely Don’t
Likely Likely nor Unlikely unlikely know
unlikely

433 109 10 3 7 4
Total 566
77% 19% 2% 1% 1% 1%
Ward /Department/Clinic:

Outpatients (OPD) 226 173 41 5 - 4 3
Ground Floor 40% 31% 7% 1% - 1% 1%

11 10 1 - - - -
Physiotherapy
2% 2% 0% - - - -
1 1 - - - - -
Psychological Services
0% 0% - - - - -

20 16 3 - - 1 -
Radiology
4% 3% 1% - - 0% -
5 4 1 - - - -
Rainbow Centre
1% 1% 0% - - - -
8 7 1 - - - -
Occupational Therapy
1% 1% 0% - - - -
10 5 4 - 1 - -
Not Recorded
2% 1% 1% - 0% - -

19 16 2 1 - - -
Phlebotomy (Bloods)
3% 3% 0% 0% - - -
84 57 23 3 - 1 -
OPD (Level 1)
15% 10% 4% 1% - 0% -
169 133 31 1 2 1 1
OPD (Level 2)
30% 23% 5% 0% 0% 0% 0%
169 11 2 - - - -
Fracture Clinic
30% 2% 0% - - - -

Examples of the monthly FFT tests gathered in the Outpatient Department

Alder Hey Children’s NHS Foundation Trust 111 Annual Report & Accounts 2017/18