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• Improved the quality of room booking by • Reviewed and reorganised the OPD plaster room to
implementing a new electronic Outpatient Clinic improve flow and patient experience.
Room Booking system to allow a quick view, reduce
• Worked with the Play Specialist Corporate Lead to
time needed to request and confirm additional clinic
inform the Play and Distraction Strategy, ensuring
sessions.
OPD requirements were met and access to play and
• Opened a second phlebotomy area on a separate distraction was increased in 2017/18.
floor and improved flow of inpatients, outpatients and
• Improved communications and engagement in the
GP patients attending the phlebotomy service.
outpatient department with monthly staff meetings
• Developed a dedicated Improving Outpatients providing opportunities for staff to raise concerns and
webpage on the staff intranet to allow a central point share ideas.
of information and improved communication with
staff and stakeholders.
• Held an LiA workshop with Orthopaedics and
developed an improvement action plan on fracture
clinic flow leading to the introduction of a fracture
coordinator in August 2017 which has successfully
improved flow and patient experience.

FFT Results - April 2017 - March 2018

100.00%

98.00% % who
would be
extremely
96.00%
likely to
recommend
94.00% the OPD
dept
92.00%

90.00%

88.00%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Graph shows the significant fluctuation in the number of patients and families/carers who would
be extremely likely or likely to recommend the Alder Hey Outpatients Department.

The Trust will maintain a strong focus on outpatients 3. Place specific focus on further improving booking
as an improvement area in 2018/19, and will strive to and scheduling of appointments
improve to a more consistent high level of FFT patient
satisfaction. 4. Complete an audit on the waiting times in
Outpatients and review for areas of improvement
Future Plans: 5. Continue to Implement the NHS e-referral system

1. Test and Implement Aqua Ice, a GP led Phlebotomy 6. Continue to focus on making improvements in
ordering Solution which should further improve flow partnership with patients and families.
and patient experience
2. Undertake a review of OP private patients and
develop an improvement plan based on findings

Alder Hey Children’s NHS Foundation Trust 114 Annual Report & Accounts 2017/18